Terms of Use
Last updated: 5 November 2026
These Terms of Use (“Terms”) govern your use of tellniro.com (the “Site”) and the Niro service, both operated by Domiro Private Limited, a company incorporated in India (CIN U62099KA2026PTC228168) and trading as Niro (“we”, “us”). By using the Site or becoming a member, you agree to these Terms. If you do not agree, please do not use the Site.
30-day free trial
New members get 30 days free, starting the day you save a card on our payment partner’s secure page. Nothing is charged that day. There is one trial per WhatsApp number and, where we can tell, per card.
What is included: the whole membership, meaning remote tasks with no cap, your family WhatsApp group and Niro Assure. Niro Visits are not included and are booked when you need one, as set out below. EPF recovery is a separate service.
Reminder: we message you on WhatsApp seven days before your trial ends, on day 23, and again on day 29, with the date and amount of your first charge.
Cancelling during the trial: reply CANCEL on WhatsApp or write to hello@tellniro.com at any time before the first charge and you pay nothing. We confirm within one working day.
Day 30: unless you have cancelled, the card you saved is charged for the way you chose to pay: US $147 every three months, or US $65 every month. Your membership then renews as described below until you cancel. If a charge fails we ask you to update your card, and after the third failed attempt we pause tasks until it is sorted out.
Membership, billing and renewal
Niro is sold as one membership, paid in one of three ways: US $49 per month billed quarterly, charged as US $147 every three months; US $65 per month, billed monthly; or US $294 every six months. Each renews at the same rate, charged to the card you have on file, until you cancel. The quarterly and six-month rates are not introductory prices and do not change after the first period. Members who joined at an earlier price move to these prices at their next renewal, and we tell you before that happens. We send you a reminder seven days before every renewal so no charge is a surprise.
Leaving your details without starting a trial or paying is not an order, a contract for services, or a payment. Any prices, plans, or features shown before you join are indicative and may change.
Money-back guarantee for earlier members
The 30-day free trial replaced our money-back guarantee on 5 November 2026. If you made your first payment before that date, you can still ask for a refund up to and including the 25th day after that payment and we will refund it in full, with no deductions. Tell your family manager or write to hello@tellniro.com. We refund to the original payment method, and your membership ends when the refund is issued.
The guarantee covers your membership fee. Third-party costs we have already paid on your behalf with your approval, described below, are not part of that fee and are not refundable once spent.
PF Recovery Credit
The membership paid quarterly, the six-month membership and Niro Lite each include a one-time PF Recovery Credit as a welcome benefit: ₹5,000, ₹8,550 and ₹6,000 respectively. On Niro Lite it counts as 4 of the pack’s 20 tasks. The credit is applied to our specialist partner’s fee for EPFO and PF casework. The membership paid monthly does not include a PF Recovery Credit. Credits already issued with earlier plans stay valid for the period they were bought for.
The partner’s fee depends on the case and is confirmed after a free audit, before any paid work starts. Any part of it above the credit is billed to you at the partner’s exact cost, with no markup, and charged only once the funds are recovered.
Niro Visits
Niro Visits are booked on demand and are not included in the membership fee. On the membership, each visit is charged at US $25 per visit of up to four hours; a longer visit is quoted before it is booked. On Niro Lite, a Niro Visit counts towards the pack’s tasks and is also charged per visit: one task and US $40 for a visit of up to four hours, or two tasks and US $60 for a visit of up to a full day (up to 8-10 hours). Visit charges are billed monthly, together with any third-party costs you approved.
What your membership fee covers
Your fee covers Niro’s own time - the calls, the chasing, the coordination - with no cap on the number of tasks. Niro Visits are charged separately, as set out above. It does not cover third-party costs incurred on your behalf, which are billed to you at actual cost: lab charges, ambulance fees, government and legal fees, vendor and contractor payments, and cab fares among them. We will always tell you the expected cost and obtain your approval before spending on your behalf.
Cancelling
You can cancel at any time, with no notice period, by replying CANCEL on WhatsApp, telling your family manager or writing to hello@tellniro.com. Cancellation stops future charges and takes effect at the end of the period you have already paid for - you keep the service until then. Cancelling does not refund the current period.
Eligibility
You must be at least 18 years old to use the Site and to become a member. By doing so, you confirm that the information you provide is accurate and that you are entitled to share it.
Niro is not an emergency service
Niro is an assistance and coordination service, not a medical, security, legal, or emergency service. In any emergency, contact your local emergency number and the appropriate professionals directly. Nothing on this Site should be relied on as medical, legal, financial, or professional advice.
Acceptable use
You agree not to misuse the Site - including attempting to disrupt it, access it without authorisation, submit false or others' information without consent, or use it for any unlawful purpose.
Intellectual property
The Niro name, logo, text, design, and other content on the Site are owned by Domiro Private Limited and protected by applicable laws. You may not copy, reproduce, or use them without our written permission. Names of third parties are the property of their respective owners.
Disclaimers
The Site is provided “as is” and “as available”. We make no warranties about its accuracy, availability, or fitness for a particular purpose. Testimonials and examples shown are illustrative of the kinds of tasks Niro is designed to handle and do not guarantee any specific outcome.
Limitation of liability
To the fullest extent permitted by law, Domiro Private Limited and its directors, employees, and partners will not be liable for any indirect, incidental, or consequential loss arising from your use of the Site or the service.
Governing law
These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Bengaluru, India.
Changes
We may update these Terms from time to time. Continued use of the Site after changes are posted means you accept the updated Terms.
Contact
Questions about these Terms? Email us at hello@tellniro.com.
Domiro Private Limited
CIN: U62099KA2026PTC228168
Registered office: Old No. 223, New No. 2210, 2nd Main Road, 6th Block, Jayanagar West, Bangalore South, Bangalore 560070, Karnataka, India.